Crew Help & Support

Effective 8 October 2026

Getting started

How do I get my friends into a crew?

Open the crew, tap Invite friends, and share the code any way you like. Anyone with the code joins from "Join with a code". You can be in as many crews as you like.

How do people find me?

By the handle you claimed, by the exact email address you sign in with, by scanning your Crew code, or by tapping phones. Somebody who is not yet your contact can only send you a message request, which waits until you accept it — and in Profile → Who can message you, you can take messages from your contacts only. Your email address is never shown to anyone, and you can turn off being found by it in Profile → Privacy — along with who sees your photo, whether your birthday is shared, and read receipts.

Can I change my handle?

No. A handle is claimed once and is permanent for the life of the account, because it is how people address you and find you. Deleting your account releases it for somebody else.

Money

Does the app move money?

No. It only does the arithmetic: who paid, who owes whom, and the fewest payments that settle it. Paying each other happens outside the app, and a debt is closed when the payer marks it sent and the other person confirms.

Somebody recorded an expense wrong. What now?

Open it from the crew's money screen and edit it — the balances recalculate for everyone straight away. Anyone in the crew can fix an expense, so agree on the change first rather than after.

What happens to what I owe if I leave a crew?

It stays on the crew's books. A debt is a fact about the other people too, so leaving does not erase it — settle up first if you mean to be done.

Chat and plans

I wrote a message with a photo while offline. Where is it?

It is saved. The words sync as soon as you are back online and the photos follow straight after — you will see a note on the message until they have. Nothing is lost if you close the app in between.

Why am I not getting notifications?

Check Profile → Notifications first: chat, plans, money and friends can each be switched off there. If they are all on, check that Crew is allowed to notify you in your phone's own settings — that switch overrides ours.

Can I delete a message?

Yes. Hold it and choose Delete. It is blanked for everyone in the chat, not just for you, and the photo, video, voice note or document attached to it is deleted with it.

Privacy and safety

Who can see what I post?

Only the people in that crew. Nobody else using Crew can reach it. There is no discovery, no recommendations and no advertising anywhere in the app.

Somebody is behaving badly. What do I do?

Hold the message, or open their profile, and choose Report — you can block them in the same step. Reports go straight to us and are read by a person. For anything that is not one message or one person, use Profile → Safety → Report a safety concern. Anything involving a child is dealt with first and reported to the authorities.

Is my chat end-to-end encrypted?

No, and we will not claim otherwise. Everything is encrypted in transit and at rest, and security rules confine a chat's contents to its members and your profile to you — but we hold the keys, which is what lets you sign in on a new phone and lets us act on an abuse report.

Your account

How do I delete my account?

Profile → Your Profile → Delete Account. It takes you out of every crew and chat, hands on any crew you own, blanks the messages you sent and deletes their photos and files, releases your handle for somebody else to claim, and cannot be undone. No longer have the app? Email us from the address your account signs in with, with the subject DELETE MY CREW ACCOUNT. Both ways, what is deleted and what is kept are set out at getcrew.web.app/delete-account.

Can I get a copy of my data?

Yes. Email us from the address your account signs in with and ask for a copy, and we will send it within one month — that is your right under the GDPR, and it costs nothing.

I cannot sign in.

Use "Forgot password?" on the sign-in screen; a reset link goes to the address on the account. If you signed up with Google, use Continue with Google rather than a password. Still stuck — email us with the address you signed up with.