Delete your Crew account or data

Effective 22 October 2026

Delete your account in the app

The quickest way. It works the same on Android and iOS, and takes effect immediately.

1. Open the Crew app and sign in.
2. Tap Profile in the tab bar.
3. Tap your name at the top of the screen to open Your profile.
4. Scroll to the bottom and tap Delete Account.
5. Confirm, and sign in once more when asked. This proves it is really you, and Crew then deletes the account straight away.

You are signed out once the deletion finishes. If you signed in with Google or Apple, you can also remove Crew's access from your Google or Apple account settings — that does not delete your Crew data by itself, so delete the account first.

Delete your account without the app

If you have uninstalled Crew, lost your phone or cannot sign in, you can ask us to delete your account by email instead.

1. Email lowkey9.ai@gmail.com from the email address your Crew account signs in with.
2. Use the subject line DELETE MY CREW ACCOUNT.
3. Include your Crew handle (the @name on your profile) if you know it. That is all we need — do not send a password.
4. We confirm the request comes from the account holder, delete the account and everything listed below, and reply to tell you it is done — within 30 days, and usually within a few days.

If you can no longer reach the email address on your account, say so in your message and we will find another way to confirm the account is yours before deleting it. We never delete an account on a request we cannot verify, because doing that would let anyone erase somebody else's account.

What is deleted

When your account is deleted, by you in the app or by us on your request, the following is permanently removed from our servers:

Your account and sign-in

Your email address, password and Google or Apple sign-in link, held by Firebase Authentication.

Your profile

Your display name, handle, profile photo, birthday and other profile details, and your privacy settings. Your handle is released for somebody else to claim.

Your messages and files

Every message you sent is blanked in every chat — text, photos, videos, voice notes, documents, contact cards and link cards — and the files attached to them are deleted from storage. Quotes of your messages in other people's replies are blanked too.

Your stories

Every story you posted, with its photo or video.

Your connections

Your contacts list, the people you blocked, pending chat requests and invite codes you created.

Your crews and chats

You leave every crew and private chat. A crew you own is handed to its longest-standing member, so your friends do not lose it.

Everything else tied to your account

Your notification history, stickers, scheduled messages, device and push-notification token, online status, usage counters and upload records.

What is kept, and for how long

A small amount of information is kept after deletion, either because other people in your crew still rely on it or because we need it to keep people safe. None of it is linked to your name any more.

Shared crew records — kept while the crew exists

Plans, polls, votes, attendance and games played in a crew belong to the crew's shared record and stay with it. Expenses and settlements stay too, with their receipt photos, because the rest of the crew still owes each other over them. Your name is removed from all of these; what remains is an id that no longer leads to anyone.

A placeholder where your messages were — kept while the chat exists

A line saying a message was deleted, with no content, so the conversation keeps its shape for the people still in it.

Safety reports — up to 2 years

Reports you filed, or that were filed about you, are kept for two years so a pattern of abuse stays visible to moderators, then deleted automatically. Anything we are legally required to preserve or report, such as child sexual abuse material reported to the authorities, is kept for as long as the law requires.

Support emails and feedback — up to 2 years

Emails you sent us, and messages sent with Send feedback or Report a safety concern, are kept for up to two years so we can follow a conversation up, then deleted.

Server logs — up to 30 days

Operational logs are discarded automatically after 30 days.

Backups — up to about 6 months

Google Cloud, which hosts Crew, removes deleted data from its own systems and backups on its standard schedule, which can take up to about six months. Nothing waiting to be removed is used for anything in the meantime.

If you want the kept records above erased too, where the law allows it, ask us by email and we will do it and tell you what we could not remove and why. The full detail is in the Privacy Policy, under How long we keep it, and how to delete it.

Delete some of your data and keep your account

You do not have to delete your account to remove things you have shared. Each of these is permanent and takes effect immediately, on Android and iOS alike:

A message, photo, video, voice note or file you sent

Press and hold the message, tap Delete, then Delete for everyone. It is blanked for every member of the chat and the attached file is deleted from our servers. Messages sent more than two hours ago can be deleted with Delete for me, which removes them from your view; to have an older message removed for everyone, email us.

A whole conversation

In the chat, open the menu and tap Delete chat. The chat and its messages are removed from your account.

A story

Open your story, tap the ⋯ menu and tap Delete. The story and its photo or video are deleted. Stories are also deleted automatically 24 hours after they are posted.

Your profile photo and details

Go to Profile, tap your name to open Your profile, tap your photo and choose Remove photo. Your birthday can be cleared from the same screen.

A contact

Open their profile and tap Remove contact.

Someone you blocked

Go to Profile → Your privacy → Blocked and tap Unblock to remove them from your block list.

Your membership of a crew

Open the crew, tap its name to open the crew's info and tap Leave crew. Expenses you were part of stay with the crew, as described above.

Ask us to delete specific data

For anything you cannot delete yourself in the app — such as older messages, your notification history, a report or a support email — email lowkey9.ai@gmail.com from the address your account signs in with, with the subject line DELETE MY CREW DATA, and tell us what you want removed. We will delete it and confirm within 30 days, or tell you why we cannot, for example where the law requires us to keep it.

Questions

Crew is published by an independent developer, who reads every message. For anything about your data — including a copy of it, which you can ask for at any time — email the address below. The full Privacy Policy is at getcrew.web.app/privacy.